Our module offers operations that use it, a feature package that aims to minimize the risks involved in the changes made in the IT environment. With our module it is possible to describe the change to be made, specify the type of change, calculate impact, urgency, and risk through best practices.
Revolutionize your IT Management and take your company to a new level!
The Cervello ESM Suite has changed and for the better! Now it’s called Cervello ESM Suite and we’ve made several adaptations to make it even more functional and with the Pinkverify Seal.
With the Cervello ESM Suite platform, responsiveness to the demands of your team will be improved, promoting the relationship between different sectors of your company, eliminating the processes a “little rigid” and unproductivity that only bring dissatisfaction to your customers and / or harm to your business.
Our platform meets the highest quality Help Desk, Service Desk and SAC processes.
Serve users with support in systems, applications, processes, difficulty setting up files and terminals.
Structure service routines, manage and control your team, and decrease incidences of infrastructure and systems issues by increasing your availability of IT resources.
Manage your business relationship with your customers, through customized processes, integrated with a structured knowledge base that provide higher quality and standardization in service.
Our Cervello ESM Suite Platform enables you to achieve profitability and productivity, customer, and employee satisfaction, and reduce process and operations costs. Reduce the time of processes through their automation, and consequently, have resources to invest in expansion and innovation, taking your company to a new level!
Our solutions are customizable and can be used in various sectors of the company, such as:
Manage and optimize processes without losing or getting lost in information. Centralize all your needs in just one tool! With the Cervello ESM Suite platform, all of this is possible.
Support legal services to make strategy and intelligence a priority within the office.
Optimize your company’s HR processes. With our platform it is possible to request vacations, open vacancies, hire, make termination, point control and record hours. Everything in a practical way!
Get a broad view of the sectors of your business, integrating in a single place, the activities supporting the processes of all other areas. In this way, it will be possible to easily manage several sectors of the company.
Manage daily processes, optimizing operations, eliminating redundancies, and maximize team performance. Automate payment release, budgeting, expense control expenses, and other processes.
Simplify organization within physical space. For the processes to generate the expected results, it is necessary to have a coordination of the company’s needs, let us show how we can work with you to simplify everything.
Open tickets, free access, manage, coordinate, and resolve incidents as quickly as possible. With Cervello ESM Suite no request for help will be lost, forgotten, or ignored.
Through our platform it is possible to streamline Marketing processes: make requests, approve requests in a practical way, automate drives and integrate our module to your CRM, ensuring greater management and control.
Modules and Functionalities
Cervello Chat enables the creation of service queues that direct users to attendants specialized in their needs. This organization in service queues also allows you to direct the user to an attendant who speaks your language.
In this module of Cervello ESM Suite the user interacts with our robot, Alex, thus performing its self-service to several demands, avoiding the need for human intervention (analysts) for simpler activities.
Get to know the platform database. Cervello ESM Suite Configuration Management has the mission to build and maintain a solid base of information about infrastructure, applications and other items that support the services offered by the IT environment. All these registered items are registered in the CMDB and are called CI’s.
Cervello ESM Suite contract management module allows the registration of all contracts managed by the client, whether related to suppliers or customers, it is possible to control the annexes related to the contract, dates, adjustments, SLA´s, measurements, allocations (if the contract involves resource allocation) and all other information relating to the contract and the company involved.
An event is generated whenever the monitoring tool detects an anomaly based on pre-registered parameters. These events may indicate that a service or server is offline or that a particular server KPI is below the minimum acceptable or above the maximum acceptable. Managing the treatment of these events in a structured and integrated way with other existing processes has never been more practical!
Track the results of operations in the palm of your hand with Dashboards and reports.
Our module records all incidents occurring in an operation, categorizing them according to a structured tree and prioritizing them according to this categorization structure or through an emergency and impact matrix. It is also possible to associate an incident with the configuration items involved and log the log of all actions performed by the groups involved in the solution of it until its termination.
A collaborative knowledge dissemination tool, with the aim of providing users and analysts with information that helps them in their everyday needs. With the Cervello ESM Suite Knowledge Base you can create tips, procedures, service scripts and articles.
View requirements for Service Catalog items on your mobile device, track requests, check satisfaction survey responses, and view the Knowledge Base.
The Problem Management process aims to ensure that the entire treatment cycle of a problem, identified in the IT environment, is followed. This process starts with the correct registration of the problem; it goes through the search for the root cause; by trying to find a solution to the problem; ending the management cycle only after the implementation of a definitive solution.
Control all activities related to open calls and monitor the progress of productivity of actions performed automatically.
Based on the agile methodology, Cervello ESM Suite project management module allows the monitoring of the entire lifecycle of an agile project, controlling tasks, team, stakeholders, attachments, and all information related to the project.
Create reports in a graphical way with pre-configured structures, without the need to write code and receive your configured report (Bar, Pizza, Panels, among others) according to the requested report profile. Our platform also allows you to export specific tables to Excel.
Through this module, the departments of an organization can provide users with a list of all the services they provide. These services can range from an incident response request to a financial payment request. For each service catalog item, it is possible to define a specific form and workflow for service processing.
The Cervello ESM Suite SLM The Cervello Service Level Agreement (Management) controls for each so-called two possible SLAs, the Attention SLA, and the Solution SLA. The first seeks to measure the time elapsed between the creation of the call and the moment when it began the service of it; the second, seeks to measure the time elapsed between the creation of the call and the moment that was given the solution, even if palliative, to the ticket.
Take your company to a new level
Why choose Cervello ESM Suite?
Use Cervello in our cloud, and have a high availability service at competitive costs, without worrying about the capacity of your local infrastructure.